Release 9.19.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on July 21, 2021.

Change Management

• Adjusted change to prompt the user before starting approvals on an Expedited request.
• Added the HDH Calendar of critical dates through 2025 Academic year to blackout dates.
• Changed where timers are initiated in order to facilitate more convenient planned date changes.

Case Management

• We added 'time worked' functionality to case tasks and added the 'Due Date' field to case tasks as well.

Service Portal

• Users reported a bug on Advancement offerings which cleared the gold banner while using the self-service manager offering form. We updated the logic to ensure this banner persists through edits.
• We created a new form that lives on the Business & Finance portal called Non UCSD or 3rd Party Cost Share form.

Work Location Status

• The Work Location Status HR interface has been updated to no longer show users who have an EAH Employee Status of Retired, Terminated, or Deceased.
• We are now storing additional information about an employee's primary job posting on the user table. Agents may now report on and filter by position number and employee status (Active / Inactive).
• We are now storing information about an employee's secondary job postings, such as department, manager, supervisor, and status (Active / Inactive). Agents may view this information by opening a user record and looking at the "Secondary Job Card" related list at the bottom of the page.